Refund policy

1 · Refund policy

If something's wrong, we'll take care of it.

Coffee is a fresh product and a personal one, so we keep this simple. If your coffee arrives damaged, if we sent the wrong thing, or if it just isn't what you hoped for, email us at matt@lostfoundcoffee.com within [30] days of delivery and tell us what happened. We'll replace it or refund it, your choice. You don't need to ship anything back — we'd rather you gave it to a neighbor than paid postage to return a bag of coffee.

Refunds will go back to the card you paid with and usually show up in [5–10] business days, depending on your bank.

Passport (subscription) deliveries. Same promise applies to every stamp. If you forgot to skip a delivery, write to us before it ships on Tuesday and we'll skip it for you. If it already shipped, keep the coffee and we'll credit the next one.

Events, trips and wholesale have their own terms, agreed in writing when you book or sign on. Ask us and we'll send them.

If anything here is unclear, just ask. A real person reads that inbox.